Can real estate agents contact the homeowner directly?
No. The homeowner’s name, phone, and email are never shared with agents, and no contact path from agents to the homeowner exists on the platform. The homeowner reviews proposals privately and chooses which agents to invite to a video, in-home, or phone interview.
Reviewed · Reviewed by Kristian Peter, CA DRE #01308663
This is enforced in the database, not by policy. The view agents read from carries no owner name, email, or phone column at all, and it runs with the caller’s own permissions so the restriction cannot be bypassed by a bug in a page. There is nothing for an agent to find, because nothing is stored where an agent can look.
When you do want to talk to someone, you start it: shortlist a proposal and send an invitation, and only then does that one agent hear from you, on the channel you pick. Declining a proposal is silent — the agent sees that you passed, not who you are, and cannot follow up.
If you delete your home, the listing, every proposal on it, and your photos are removed together. Agents keep nothing, because they were never given anything to keep.